Aristeia Travel Booking and Cancellation Policy
Introduction:
At Aristeia Travel, our ethos is built upon delivering unforgettable, tailored experiences to the discerning traveller. Each journey with us is an investment in memories, luxury, and exclusivity. To ensure transparency and maintain the premier quality of our offerings, we present our detailed booking and cancellation policy.
1. Reservation and Payment:
Initial Inquiry: When you express your interest in one of our curated experiences, our team will present an itinerary tailored to your preferences. This itinerary will provide details of the trip, including the total cost.
Booking Deposit: A non-refundable deposit, ranging from 40-60% of the total trip cost, is essential to confirm your reservation. The specific deposit amount will be indicated on your tailored itinerary.
Final Payment: The balance is due no later than eight (8) weeks before the trip’s commencement. If the balance isn’t settled by this time, Aristeia Travel reserves the right to treat the booking as cancelled by the client. For certain exclusive or specially tailored trips, we may require the full balance to be settled earlier, typically between 12 to 16 weeks prior to the trip’s commencement, as a measure to secure all necessary arrangements well in advance.
2. Bespoke Travel Design Fee
Fee Overview:
Standard Itineraries: 500 GBP.
Large-scale Itineraries: 1,000 to 1,500 GBP, based on complexity.
Purpose: The design fee covers the consultation, itinerary planning, adjustments and personalized service, ensuring dedicated attention to creating your unique travel experience.
Credit Towards Booking: The design fee is fully credited to the final booking cost, representing an investment in your tailored travel journey.
Non-Refundable: The fee compensates for time and expertise and is non-refundable if you choose not to proceed with the booking.
3. Cancellation Terms:
Client Initiated Cancellation:
More than 8 weeks before departure: Retention of the deposit as a cancellation fee.
Between 4 to 8 weeks before departure: Forfeiture of 50% of the total trip cost.
Less than 4 weeks before departure: Forfeiture of 100% of the trip cost.
No Shows: Non-arrival without prior notice will be considered a ‘no-show’, leading to a forfeiture of the full trip cost.
Aristeia Initiated Cancellation: In the rare instance that we must cancel a trip due to external conditions, clients will receive the option of joining an alternative trip or a complete refund. We will not be responsible for additional costs or losses, such as visa costs, airline tickets, etc.
4. Travel Insurance and Documents:
Protection against unforeseen circumstances is paramount. We strongly advocate for our travellers to secure comprehensive travel insurance. Not opting for travel insurance places full liability on the client for any financial losses or unforeseen expenses. Ensure your insurance covers trip cancellations, medical emergencies, travel disruptions, and lost personal belongings.
It is the traveller’s responsibility to ensure they possess a valid passport, visa, and meet health requirements for all destinations on their itinerary. Your passport must be valid for at least 6 months beyond your return date.
5. Alterations and Modifications:
Client-Requested Changes: If after booking, you wish to alter your trip in any form, please notify us immediately. We will endeavour to implement your changes, though we cannot guarantee all requests. Additional fees may apply.
Aristeia-Requested Changes: At times, alterations might be necessitated due to conditions beyond our control. In such scenarios, we’ll ensure the itinerary remains as close to the original as possible, without compromising on quality or experience.
6. Liability and Responsibility:
While we pledge to offer impeccable experiences, Aristeia Travel is not liable for damages, expenses, or inconveniences stemming from third-party actions, unforeseeable or uncontrollable events, or any conditions beyond our immediate control.
7. Acknowledgment and Agreement:
By making a deposit or payment towards your trip, you, the client, acknowledge and agree to Aristeia Travel’s Booking and Cancellation Policy, as well as all other terms and conditions outlined in our documentation. This agreement signifies your understanding and acceptance of all conditions pertaining to your booking, including but not limited to, liability limitations, cancellation policies, and responsibility clauses regarding travel documentation and insurance.
Conclusion:
At Aristeia Travel, we are dedicated to crafting journeys that transcend the ordinary, offering a gateway to experiences filled with luxury, discovery, and unparalleled exclusivity. This policy is designed to lay a transparent foundation for our partnership with you, ensuring that every aspect of your journey is handled with the utmost care and professionalism. Our commitment to excellence is unwavering, as we continuously strive to exceed the expectations of those who seek nothing but the best in their travels.
We thank you for choosing Aristeia Travel as your companion in exploration,